Privacy Policy - MAdKuM

Data Controller

The controller of personal data is MAdKuM Marcin Tuchalski, ul. Bombardierów 1/3 (1st floor), 04-416 Warsaw, Poland, NIP: 8792397482, REGON: 384036836.

You can contact the data controller via e-mail: kontakt@madkum.pl or by phone: +48 517 166 331.

Device drop-off and visits are available only after prior contact and appointment confirmation.

What Data We Process

Depending on how you contact us, the following data may be processed: name, e-mail address, phone number, message content, device details provided in the request, photos or files attached to the form, technical logs related to website usage, and data required to protect forms against spam.

Please do not send any personal data that is not necessary to evaluate or perform the repair.

Purposes of Data Processing

  • handling inquiries sent via the contact form,
  • answering e-mail messages and phone calls,
  • preliminary diagnostics and preparing price quotes,
  • arranging appointment dates for device drop-off or consultations,
  • handling attachments sent by the client,
  • protecting the contact form against spam and abuse,
  • ensuring website security and correct operation,
  • establishing, pursuing, or defending against legal claims, if necessary.

Legal Basis for Processing

Your data is processed primarily to respond to your inquiries and take steps prior to performing services. In some cases, processing is based on the data controller's legitimate interests, such as securing the website, managing correspondence, preventing spam, or defending against legal claims.

If processing is based on your consent, you can withdraw your consent at any time without affecting the lawfulness of processing before its withdrawal.

Contact Form and Attachments

The contact form allows you to send messages and attach files (e.g. photos of device damage). Attachments are used only to evaluate the request and communicate with you.

Do not send photos of documents, passwords, access codes, payment card details, or any other sensitive data that is not needed for the repair.

Technical Providers

We use trusted technical providers to run the website and contact form. They may process data to the extent necessary to deliver their services.

  • Cloudflare - hosting, security, traffic routing, website and form protection,
  • Cloudflare Turnstile - contact form protection against spam and bots,
  • Resend - technical delivery of e-mail messages sent via the contact form.

Data may be processed by these providers in accordance with their privacy policies and data processing agreements where applicable.

Cloudflare Turnstile

The contact form may use Cloudflare Turnstile to prevent spam and automated bot submissions. Turnstile helps distinguish human users from bots and may process technical data to assess submission security.

Turnstile is loaded only on pages where the contact form is present. It is not used for advertising purposes.

Resend and E-mail Delivery

Messages sent via the contact form are forwarded by the Resend service to MAdKuM's contact mailbox. Form data is stored in the e-mail inbox and used to handle your request.

Replies to inquiries are sent to the e-mail address or phone number provided by the user.

Technical Logs and Website Security

When you use the website, basic technical logs may be processed, including IP address, browser information, request timestamps, errors, or security events. This data is used to maintain the website, detect abuse, and ensure overall security.

Analytics and Marketing

The website currently does not use Google Analytics 4, Facebook Pixel, Google Ads, remarketing, or behaviour-tracking tools like Hotjar.

If any analytical or marketing tools requiring consent are added in the future, this privacy policy and the cookie policy will be updated.

Data Retention

Correspondence data is retained for the period necessary to handle the request, perform the service, communicate with the client, and defend against potential claims.

Data that is no longer needed is deleted or anonymized. The retention period depends on the nature of the case, legal requirements, and the necessity to document the handling of the request.

Your Rights

  • right to access your data,
  • right to rectify your data,
  • right to erase your data,
  • right to restrict data processing,
  • right to object to processing,
  • right to data portability where applicable,
  • right to withdraw consent at any time where processing is based on consent,
  • right to lodge a complaint with the President of the Polish Personal Data Protection Office (UODO).

For any personal data matters, you can contact us at: kontakt@madkum.pl.

Voluntary Nature of Data

Providing data is voluntary, but without contact details or a description of your issue, responding to your request may not be possible.

Privacy Policy Changes

This privacy policy may be updated if the operation of the website, contact form, technical providers, or the scope of data processing changes.